Rules for the purchase and sale of goods in the online shop www.gtvblast.lt
1.2 Seller – TG Technika UAB, company code 300088786, VAT payer code LT100001487017, registered office address Dubysos g. 11A, LT-47178 Kaunas, Lithuania, contacts: e-mail: email@example.com, tel. no. +37061499744.
1.3 Buyer – 1) a legal entity registered in Lithuania or the European Union. 2 ) a natural person who has reached the age of majority.
1.4 Parties – the Buyer and the Seller together.
1.5 Distance Contract means a contract between the Seller and the Buyer concluded by means of an organised distance sales system, without the Seller and the Buyer being physically present together in the same place, and using only means of communication (e.g. email, internet, telephone, or the online shop www.gtvblast.lt) prior to the conclusion of the Contract and at the time of conclusion of the Contract.
1.6 Product(s) – The Seller’s range of products includes shot blasting and painting equipment and spare parts.
We are selling abrasives for shot blasting (steel grit and steel shot, steel cut wire abrasive, glass beads, ceramic beads, stainless steel abrasive) industrial components for shot blasting and painting equipment: rubber hoses, elevator buckets, shot blasting safety equipment, sandblasting parts and etc.
1.7 Personal data means any information relating to a natural or legal person, the data subject, whose identity is known or can be identified, directly or indirectly, by reference to data such as a personal or company identification number.
1.8 “Terms and Conditions” means these “Terms and Conditions for the Purchase and Sale of Goods in the online shop www.gtvblast.lt“.
1.9 “Account” means the result of the Customer’s registration on www.gtvblast.lt, which leads to the creation of an account that stores his/her personal data and order history (account). The following details are required for the account: (i) First name; (ii) Surname; (iii) Place of residence; (iv) Telephone number; (v) Email; (vi) If the Buyer is a legal entity, the following details are additionally required: the name, the company code, the VAT number or the activity code.
1.10 “Order” means the confirmation of the Buyer’s choice of goods and conditions in the Account.
1.11 Collection Centres – the office and warehouse addresses (sales outlets) specified in the Seller’s contact details.
2. GENERAL PROVISIONS
2.1 The Buyer confirms the Terms and Conditions by reading them and by ticking the box next to the statement “I have read and accept the Terms and Conditions for the purchase and sale of goods in the online shop www.gtvblast.lt“. The Rules thus approved shall constitute a binding legal document for the Parties, which shall determine the rights and obligations of the Buyer and the Seller, the conditions for the purchase of goods and payment for them, the procedure for the delivery and return of goods, the liability of the Parties, and other conditions related to the purchase and sale of goods on www.gtvblast.lt.
2.2 Only Buyers, as defined in Clause 1.3 of the Terms and Conditions, are entitled to make purchases on www.gtvblast.lt. By accepting the Terms and Conditions, the Buyer confirms that he/she has the right to purchase goods on www.gtvblast.lt.
2.3 In the event of necessity or in the circumstances provided for by the legislation of the Republic of Lithuania, the Seller shall have the right to change, amend or supplement the Terms and Conditions. The Buyers will be informed of this by logging on to www.gtvblast.lt, which will indicate the date of the current version of the Rules. The new version of the Terms and Conditions shall enter into force upon its publication on www.gtvblast.lt.
2.4 Where the Seller has the right or obligation to provide information or documents to the Buyer by email, it is the Buyer’s responsibility in all cases to provide the Seller with a working email address that belongs to the Buyer.
3. ORDERING GOODS
3.1 The Buyer may order the Goods by registering and creating a user account at www.gtvblast.lt (personal data required: name, surname, address, telephone number, e-mail address, password). The Buyer shall use his/her e-mail address and password to log in to the created account. The Buyer may also purchase goods without registering.
3.2 When ordering the Goods, the Buyer must provide the Personal Data necessary for the proper execution of the order, as provided for in the Terms and Conditions, in the relevant information fields provided by the Seller.
3.3 When the Buyer, after selecting the goods to be purchased and forming a shopping cart, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it shall be deemed that a legal relationship of sale and purchase has been established and a contract of sale and purchase has been entered into between the Seller and the Buyer.
3.4 Once the Buyer has confirmed the order, an email will be sent to the Buyer’s email address with all the information necessary to complete the order (list of goods with prices, total price of the goods, the Buyer’s chosen delivery method and its price, the total amount of the order for payment, the delivery and payment address, as well as the information necessary to make the payment (bank account number and details)
4. BUYER’S RIGHTS
4.1 The Buyer shall have the right to purchase the Goods at www.gtvblast.lt in accordance with these Terms and Conditions.
4.2 The Buyer shall have the right to cancel the order in accordance with these Terms and Conditions.
4.3 The Buyer shall have the right to withdraw from the Contract in accordance with these Conditions.
4.4 The Buyer shall have the right to exchange or return the purchased goods in accordance with the procedure set out in these Terms and Conditions.
4.5 The Buyer shall have other rights as set out in these Terms and Conditions and the laws of the Republic of Lithuania.
5. OBLIGATIONS OF THE BUYER
5.1 The Buyer, using www.gtvblast.lt, is obliged to fulfil his/her obligations, to comply with these Terms and Conditions and not to violate the legislation of the Republic of Lithuania.
5.2 The Buyer is obliged to pay for the goods ordered and to accept them in accordance with these Terms and Conditions.
6. SELLER’S RIGHTS
6.1 The Seller shall have the right to modify, suspend or discontinue the operation of some or part of the functions of www.gtvblast.lt, as well as to modify the layout of the elements of www.gtvblast.lt.
6.2 The Seller has the right to suspend or terminate the operation of www.gtvblast.lt. In such a case, all accepted and confirmed orders of the Customers shall be terminated and no new orders shall be accepted.
6.3 The Seller has the right to change the scope or manner of provision of the goods provided on www.gtvblast.lt, to suspend, discontinue or charge for the goods or part of the goods.
6.4 If the Buyer attempts to undermine the stability or security of the operation of www.gtvblast.lt or fails to comply with his/her obligations, the Seller shall be entitled to immediately and without prior notice restrict or suspend the Buyer’s access to www.gtvblast.lt or terminate the Buyer’s Account.
6.5 The Seller shall have the right to cancel the Buyer’s order without prior notice if the Buyer fails to pay for the Goods within 3 (three) working days after having chosen the payment methods provided for in paragraph 8.2 of the Regulations.
6.6 Where the Buyer has chosen the method of payment provided for in paragraph 8.2 of the Conditions, the Seller shall be entitled to contact the Buyer using the details provided in the order in the event of any uncertainty regarding the information provided in the order. The Seller shall have the right to contact the Buyer to clarify the circumstances relating to the order even if the Buyer does not complete the order.
6.7 The Seller shall have the right to cancel the Buyer’s order without prior notice to the Buyer if (i) the Seller fails to contact the Buyer within 2 (two) working days after the order has been placed, or (ii) the Buyer fails to provide the Seller with the requested information within the time limit specified by the Seller, or (iii) the Buyer fails to provide the Seller with the Buyer’s consent to processing of the Buyer’s Personal Data.
6.8 The Seller shall have other rights set out in these Terms and Conditions and in the legislation of the Republic of Lithuania.
7. OBLIGATIONS OF THE SELLER
7.1 The Seller undertakes to provide the Buyer with access to the services provided by www.gtvblast.lt for the sale of goods under the terms and conditions set out in these Terms and Conditions and in the other www.gtvblast.lt documents.
7.2 The Seller undertakes to provide the Buyer with the information set out in Article 6.2287 of the Civil Code of the Republic of Lithuania (the consumer’s right to receive information in distance and off-premises contracts) in a clear and comprehensible manner at www.gtvblast.lt.
7.3 The Seller undertakes to respect the Buyer’s privacy and to process the Buyer’s Personal Data only in accordance with the procedure set out in the Rules and the legislation of the Republic of Lithuania.
7.4 The Seller undertakes to deliver the goods ordered by the Buyer and to accept the Buyer’s return of the goods in accordance with the conditions set out in the Regulations.
7.5 If the Seller is unable to deliver the goods ordered to the Buyer due to important circumstances, the Seller undertakes to offer the Buyer an analogous or, as far as possible, similar product. If the Buyer refuses to accept the goods offered as analogous or similar, the Seller undertakes to refund the Buyer the money paid within 14 (fourteen) working days, if prepayment has been made, and to cancel the order in all cases.
7.6 If the Seller disagrees with the Buyer’s claims, the Seller shall provide the Consumer with a detailed reasoned written reply within 14 (fourteen) calendar days from the date of receipt of the Buyer’s request, unless otherwise provided for by the legislation of the Republic of Lithuania.
7.7 The Seller undertakes to fulfil other obligations imposed on the Seller by the Rules and the legislation of the Republic of Lithuania.
8. PRICE AND PAYMENT
8.1 The prices of the Goods in the order placed with www.gtvblast.lt shall be quoted in Euros, including the VAT rate applicable at the time in accordance with the legislation in force.
8.2 The Buyer may pay for the ordered goods by bank transfer to the bank account specified by the Seller, and will be automatically redirected to electronic banking when purchasing in the e-Shop. Alternatively, the Buyer may choose to pay in cash at the Seller’s office at the time of collection.
8.3 By accepting the Terms and Conditions, the Buyer agrees that the purchase documents for the Goods shall be automatically sent to the e-mail address indicated by the Buyer with the order confirmation information immediately after the order has been placed. This email shall contain full details of the Goods, the delivery address and the bank details required for payment. Subsequently, VAT invoices and order waybills can be sent, which are also the warranty vouchers for the goods. It should be noted that VAT invoices are not a guarantee voucher. Only the invoice/warranty voucher indicates the exact warranty period, 2 years, and specifies the goods selected, the quantity, the discounts to be granted, the final price of the goods, including all taxes, and any other data required to be provided in order to comply with the legislation on accounting)
8.4 The price of the Goods may not change after the Seller has confirmed the order, unless the price of the Goods has changed as a result of a technical error in the information systems or for other objective reasons beyond the control of the Seller. If in such a case the Buyer does not agree to purchase the goods at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) working days. In the event of cancellation in accordance with the procedure set out in this clause, the Buyer shall receive a full refund of all sums paid by him.
9. DELIVERY OF GOODS
9.1 Delivery of the Goods to the Buyer may, at the Buyer’s choice, be made by DPD or Raben Logistics courier, DPD parcel machines or or registered parcel using the services of the Lithuanian Post.
9.2 The Goods shall be delivered within 1-7 days, depending on the method of delivery (see separate delivery rules for the specific and selected courier). In all cases, the Seller guarantees that the delivery of the goods will be made no later than 30 days from the moment of the fully paid order. The purchase shall be deemed to have been completed upon delivery of the goods to the Buyer or, in the absence of the Buyer, upon delivery of the goods to the person who presents a receipt or other document confirming the conclusion of the contract or the right to accept the items to be delivered, unless the contract provides otherwise.
9.3 If the Buyer chooses a home delivery service at the time of ordering, the Buyer undertakes to specify the exact place of delivery. The Buyer undertakes to accept the goods himself. A valid proof of identity (ID card/passport) must be presented at the time of collection. If the Buyer is unable to accept the goods himself and the goods are delivered to the address indicated by the Buyer, the Buyer shall not be entitled to claim against the Seller for delivery of the goods to the wrong person.
9.4 The Goods shall be delivered by third parties authorised by the Seller as specified in Clause 9.1 hereof.
9.5 The Buyer may purchase only those Goods which are in stock (the delivery period is specified in the description of each Good at www.gtvblast.lt or in the information section “Delivery of Goods”) or by placing a “special order”, in which case the delivery period shall be discussed by separate agreement between the parties.
9.6 The Seller shall be exempt from liability for breach of delivery deadlines if the Goods are not delivered to the Buyer or are not delivered on time due to the fault of the third parties referred to in Clause 9.1 hereof, or due to circumstances beyond the Buyer’s control.
9.7 Once the Buyer has signed the handover and acceptance document, the Goods shall be deemed to have been handed over in good condition, free from defects attributable to defects other than manufacturing defects, and free from any inconsistencies (such as can be detected by external inspection of the Goods) in the assembly of the Goods. If the Buyer notices that the packaging of the Goods is damaged (crumpled, wet or otherwise externally damaged), the Goods are damaged and/or the Goods are not in the right condition, the Buyer shall note this in the handover document. If the Buyer fails to do so, the Seller shall be exempt from liability for damage to the Goods, where such damage is not due to manufacturing defects, and for non-conformity of the Goods with regard to their assembly, only if such non-conformity can be detected by an external inspection of the Goods.
9.8 The risk of accidental loss or damage to the Goods shall pass to the Buyer from the moment the Goods are handed over to the Buyer.
9.9 If the Buyer fails to deliver the Goods to the address specified by the Buyer, the Seller’s representatives shall contact the Buyer to arrange an alternative time for delivery. If the Buyer still does not collect the Goods or fails to deliver them, the Goods shall be returned to the Seller, the order shall be cancelled and the Buyer shall not be refunded for the Goods and delivery and shall remain liable to the Seller for the Seller’s direct loss.
10.1 The Warranty shall take effect from the date of delivery of the Goods and shall be subject to the terms and conditions of the Warranty set out below. During the Warranty Period, the Buyer shall be guaranteed, free of charge in the territory of the Republic of Lithuania, to remedy any defects that may arise during the use of the Goods due to defects in materials or manufacturing errors.
10.2 The Goods offered for purchase by the Seller are of satisfactory quality, i.e. the characteristics of the Goods are as described.
10.3 The Seller shall not be liable for the fact that the size, shape, colour or other parameters of the Goods on www.gtvblast.lt may not correspond to the actual size, shape, colour or other parameters of the Goods, due to the characteristics of the monitor used by the Buyer or for any other technical reasons.
10.4 The Seller’s warranty periods are as follows: for natural persons – 24 months; for legal persons – 12 months, unless otherwise agreed by the parties by separate agreement.
10.5 The Seller’s guarantee of quality shall not limit or restrict the rights of consumers under the legislation of the Republic of Lithuania in the event of the purchase of goods of defective quality.
10.6 After the expiry of the warranty period, the Buyer shall not be entitled to free warranty service. The Buyer shall be obliged to provide the Seller with the defective product for warranty repair at its own cost and expense, unless otherwise agreed by the parties by separate agreement.
10.7 For repaired or replaced goods, the warranty period shall run from the original date of purchase. The performance of warranty service shall not renew or extend the warranty period.
10.8 When submitting a product for warranty service, a completed free form application form must be enclosed together with the documents supporting the purchase (purchase VAT invoice. The goods must be delivered in packaging that ensures safe transport. If the goods are delivered without packaging or in packaging that does not ensure safe transport, the Seller shall not be liable for mechanical damage caused during transport.
10.9 In the event that the Goods prove not to be faulty and/or in the event of faults which are not covered by the free after-sales service (see paragraph 10.14 of these Terms and Conditions for more details), the Buyer shall bear the costs of transporting the Goods to the service centre or the Seller’s office, fault-finding and repair at its own cost.
10.10 If the faults that have occurred during use cannot be rectified within the warranty period, the goods shall be replaced or refunded.
10.11 All accessories supplied with the goods must be retained during the warranty period.
10.12 If at the time of purchase the Buyer has been granted an additional discount on the order and the Buyer has returned only part of the goods purchased on the order, the Seller shall be entitled to deduct the amount of the discount from the refund.
10.13 The warranty shall be void if any of the following conditions apply: (i) the Seller’s warranty does not apply to naturally wearing parts of the Goods; (ii) defects caused by misuse of the Goods; (iii) any self-repair, evidence of attempted disassembly, rework or repair outside the scope of the warranty; or (iv) the Seller’s warranty does not apply to the Goods. gtvblast.lt or the manufacturer’s authorised service centre; (iv) Mechanical damage to the body or other parts; (v) Damage to the product by thunderstorms, fire, water, or any other elements, aggressive substances, liquids, etc.
11. RETURN/REFUSAL OF GOODS
11.1 The Buyer shall have the right to withdraw from a distance contract or a contract concluded outside the commercial premises within 14 days without giving any reason and without incurring any costs other than those provided for in Article 6.22811 of the Civil Code of the Republic of Lithuania, except for the exceptions provided for below:
11.1.1 Contracts for goods made to the Buyer’s specific instructions/order, which are not pre-manufactured and which are made according to the Buyer’s personal choice or instruction
11.1.2 Contracts for packaged goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
11.2 In the event of return/rejection of Goods, the Buyer must submit a duly completed sample withdrawal form available at www.gtvblast.lt or provide a clear statement (via email to firstname.lastname@example.org) setting out the decision to reject the Goods (the Seller recommends in all cases that prior to returning the Goods, the Seller should contact the www.gtvblast.lt responsible person at email@example.com for the purpose of returning/discarding the goods, who will assist the Buyer with any relevant questions).
11. 3 Returned goods must comply with the specified requirements: (i) The returned goods must be in the original, unworn, neat and tidy packaging as received from the seller; (ii) The goods must be unused and undamaged by the Buyer; (iii) The goods must be in a good condition (clean, with labels intact, protective films intact, and any other accessories typical of the original equipment); (iv) The returned goods must be in complete condition and include all the manufacturer’s documentation; (v) If a gift was delivered with the product, you must return the gift when returning the product; (vi) When returning the product, you must present the document of purchase (invoice), the warranty card (if any); (vii) The returned product must be securely packed, and it is recommended that it be packed in the same packaging as the one in which the Customer received the product from the Seller; (viii) When returning the product, the Customer must deliver the returned goods (by courier or by post) to www. gtvblast.lt point of sale centre; (ix) the Buyer, when returning the goods, shall be responsible for their smooth and safe transport to the Seller’s point of sale showroom.
11.4 After the Seller confirms that the Goods are in proper condition, i.e. no damage, no damage, no replacement parts, the serial number of the Goods purchased and the returned Goods are the same, etc., the Seller shall refund to the Buyer all amounts paid by the Buyer for the purchase of the Goods, including the delivery costs paid by the Buyer, within a maximum period of 14 days from the day on which the Buyer has given notice to the Buyer to reject the Goods and the Goods are returned to the Seller.
11.5 Quality Goods delivered and sold on special orders which have not been pre-manufactured and customised to the Buyer’s specific requirements (as defined in clause 11.1 of these Conditions) shall not be exchanged or refunded.
11.6 The Seller will process the return using the same payment method as the Buyer used for the original payment transaction, unless the Buyer has expressly agreed to a different method.
11.7 In the event of return/refusal of the goods, the Buyer shall bear only the direct costs of returning the goods (Article 6.22811(6) of the Civil Code of the Republic of Lithuania). If only a part of the purchased goods is returned, the delivery costs are not refunded.
11.8 The Buyer shall only be liable for any diminution in the value of the goods resulting from actions not necessary to determine the nature, characteristics and functioning of the goods. The Buyer should only handle and inspect the goods in the same way as he would be allowed to do so in a “physical” shop. The burden of proving that he did not go beyond what was necessary to inspect the goods is on the buyer.
12. PROTECTION OF PERSONAL DATA
12.1 The controller and processor of the personal data provided by the Buyer is UAB “TG Technika”, company code 300088786, VAT payer code LT100001487017, registered office address Dubysos g. 11A, LT-47178 Kaunas, Lithuania, contacts: e-mail: firstname.lastname@example.org, tel. +37061499744.
12.2 Personal data provided by the Buyer shall be understood as data on name, surname, residential address, e-mail address, telephone number, bank account details and all that the Data Protection Regulation No. 2016/679 considers to be personal data.
12.3 The personal data provided by the Buyer shall be processed for the purposes of the conclusion, performance and accounting of the contract for the sale of goods.
12.4 The criterion for lawful processing of the Buyer’s data is that the personal data is processed for the purpose of performing the contract.
12.5 The provision of the Buyer’s data to the Seller is a contractual requirement. The Buyer is obliged to provide the Seller with the data in order to conclude the contract.
12.6 The personal data provided by the Buyer shall be stored for the duration of the Contract and for 3 years after the conclusion of the Contract. If the Buyer does not visit www.gtvblast.lt for 3 years and does not activate the account, the Buyer’s personal data shall be deleted.
12.7 The Seller shall ensure that the personal data disclosed by the Buyer is accessible only to those persons who, by virtue of their job functions, must have access for the purposes of processing the data. In addition, the Seller shall ensure that the persons authorised to process personal data are bound by the principle of confidentiality or are subject to a corresponding obligation of confidentiality under the law.
12.8 The Seller shall ensure that the processing of personal data obtained in the course of the implementation of the sale of goods and the administration of the administration process shall be carried out only in a Member State of the European Union or in another country in the European Economic Area or in a country which, upon a decision of the European Commission, ensures an adequate level of data protection or otherwise complies with the requirements of Articles 44 to 45 of the Regulation (Regulation No 2016/679).
12.9 By confirming an order at www.gtvblast.lt, the Customer confirms that he/she is informed and agrees that:
12.9.1 The Seller will process and manage the Buyer’s personal data for the proper implementation of the sales process of the ordered goods;
12.9.2 The personal data is processed and managed in accordance with the provisions of the Data Protection Regulation 2016/679 and the Law on the Legal Protection of Personal Data;
12.9.3 Have the right to be informed about the processing of his/her personal data, to have access to the data, to request the rectification, destruction or suspension, with the exception of storage, of the processing of the Customer’s personal data, in accordance with the Law on the Legal Protection of Personal Data;
12.9.4 He/she also has the right to lodge a complaint with the State Data Protection Inspectorate (A. Juozapavičiaus g. 6, 09310 Vilnius, Tel. (8 5) 271 2804, E-mail: email@example.com).
12.10 The Buyer may exercise the rights described above, inter alia, by contacting the Seller’s Data Protection Officer at firstname.lastname@example.org.
13.1 The Buyer is responsible for the actions carried out using www.gtvblast.lt.
13.2 Once registered, the Buyer is responsible for the storage and/or transmission of his/her login data to third parties. If the services provided by www.gtvblast.lt are used by a third party who accesses www.gtvblast.lt using the Buyer’s login details, the Seller shall consider this person to be the Buyer.
13.3 The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer’s failure to read these Terms and Conditions, despite having been given the opportunity to do so, in disregard of the Seller’s recommendations and its obligations.
13.4 The Buyer who believes that the Seller has infringed his rights or legitimate interests in connection with the Contract must first contact the Seller in writing and state his claims, unless the Buyer applies directly to the courts. The Buyer must apply to the Seller at the latest within three months from the date on which the Buyer became or should have become aware of the infringement of its rights or legitimate interests. The Seller shall examine the Buyer’s application free of charge and, where it disagrees with the Buyer’s claims, shall provide the Buyer with a detailed reasoned and documented written reply no later than 14 days from the date of receipt of the Buyer’s application, unless otherwise provided for by other laws or European Union legislation. Where the Seller does not satisfy or partially satisfies the Buyer’s claims, the Seller’s reply shall include information on the out-of-court consumer dispute resolution body competent to settle the consumer dispute.
14.1 The Seller may, at its sole discretion, initiate various promotions or games on www.gtvblast.lt.
14.2 The Seller shall be entitled to unilaterally, without prior notice, modify the terms and conditions of the promotions or games, as well as to cancel them, by giving www.gtvblast.lt prior notice. Any amendment or cancellation of the terms and conditions of promotions shall be effective from the moment of the adoption of the amendment (cancellation).
15. FINAL PROVISIONS
15.1 These Terms and Conditions shall apply to any Contract/order between the Seller and the Buyer. Any deviation from these Terms and Conditions shall only be valid if it is documented in writing
15.2 The Seller shall have the right to assign its rights and obligations under the Contract to a third person or persons, but such assignment shall not affect the Buyer’s rights and the Seller’s obligations under these Conditions.
15.3 The Buyer shall not assign or transfer all or any part of its rights and obligations under these Terms and Conditions to any third person or persons without the written consent of the Seller.
15.4 If any provision of these Terms and Conditions is held by a court to be illegal, invalid or unenforceable, the other provisions of these Terms and Conditions shall remain in full force and effect. Any provision of these Terms which is held to be illegal, invalid or unenforceable only in part or to a limited extent shall remain in full force and effect to the extent that it has not been held illegal, invalid or unenforceable.
15.5 The Seller shall send all notices in accordance with these Terms and Conditions to the email address provided by the Buyer at the time of registration or when ordering Goods.
15.6 The Buyer shall send all notifications and questions to the Seller via the contact means indicated in the “Contact” section of www.gtvblast.lt.
15.7 These Terms and Conditions are made in accordance with the legislation of the Republic of Lithuania. The law of the Republic of Lithuania shall apply to relations arising from these Terms and Conditions.
15.8 Any disagreements arising from the performance of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement within 30 (thirty) calendar days, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
15.9 Consumer disputes shall be settled out of court by the State Consumer Rights Protection Service, registered office address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.